Frequently Asked Questions

What is private homecare?

Private homecare refers to personalised care services provided in the comfort of your own home. This can include assistance with daily activities, personal care, companionship, and more, tailored to meet individual needs.

 

How do I arrange private homecare with St Margarets Homecare?

To arrange private homecare, contact our office or request a call back. One of our trained care assessors will visit you at home to discuss your needs and create a personalised care plan.

 

The St Margarets Homecare Harrogate Office services:

 

Harrogate – Knaresborough – Starbeck – Bilton and all surrounding areas

 

Please call        01423 276249

Or email              enquiries@stmargaretshomecare.co.uk

 

The St Margarets Homecare Selby Office services:

 

Selby – Brayton – Riccall – Osgodby – Thorpe Willoughby – Hambleton – Barlby – Drax – Cambleforth and all surrounding areas

 

Please call        01757 210841

Or email              enquiries@stmargaretshomecare.co.uk

 

What services does St Margarets Homecare offer?

We offer a wide range of homecare services, including:

 

  • Personal care (bathing, dressing, grooming)
  • Medication management
  • Meal preparation and assistance
  • Companionship and social activities
  • Housekeeping and errands
  • Palliative care
  • Overnight and live-in care

 

Are your carers qualified and trustworthy?

Yes, all our carers undergo strict reference and DBS checks. They receive regular training to ensure they provide the highest standard of care. Many of our carers have been with us for years, building strong, trusting relationships with clients.

 

How do you ensure continuity of care?

We focus on care continuity to ensure you see familiar faces regularly. This helps build a strong, trusting relationship between you and your carer.

 

What areas do you serve?

St Margarets Homecare provides services in Harrogate, Selby, York, and all surrounding areas. If you need care in a different location, please contact us to discuss your needs.

 

How do you handle safety and hygiene?

Our carers follow strict safety procedures and wear full PPE to ensure the safety of both clients and staff. We also conduct regular training updates on health and safety protocols.

 

How do I stay updated on my care plan?

We use the Nourish family app, a care management system that provides real-time updates on your care plan. You and your loved ones can access your care profile, view carer comments, and receive notifications about care visits.

 

How are payments handled?

We invoice every four weeks, with payments preferably made by BACS. If you cannot access online banking, we can arrange alternative payment methods.

 

Can I customise my care plan?

Yes, every care plan is tailored to meet your specific needs. Our care assessors will work with you to create a plan that suits your lifestyle and preferences.

 

What if my needs change over time?

We understand that needs can change. Our care plans are flexible and can be adjusted as required to ensure you continue to receive the best possible care.

 

How can I contact St Margarets Homecare?

You can contact us via phone, email, or through our website. We are always here to answer your questions and help you arrange the care you need.

 

The St Margarets Homecare Harrogate Office services:

 

Harrogate – Knaresborough – Starbeck – Bilton and all surrounding areas

 

Please call        01423 276249

Or email              enquiries@stmargaretshomecare.co.uk

 

The St Margarets Homecare Selby Office services:

 

Selby – Brayton – Riccall – Osgodby – Thorpe Willoughby – Hambleton – Barlby – Drax – Cambleforth and all surrounding areas

 

Please call        01757 210841

Or email              enquiries@stmargaretshomecare.co.uk