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But what truly sets us apart is the heartfelt testimonials from clients and their families, who have experienced firsthand the compassionate and professional care that St Margarets Homecare delivers.

In 2023 we were named Homecare.co.uk Top 20 Small Homecare Groups in the UK. An accolade achieved purely on client reviews. Some of those reviews are shown in the below video.

St Margarets Homecare Has A Legacy of Compassionate Care

Sheila Brown shares her gratitude: “I think that it was our lucky day when we were referred to St Margarets. We will all be eternally grateful for the way in which you supported Mum through that stage in her journey.” This sentiment is echoed by many who have found solace in the dedicated care provided by the team.

Pat Beeson reflects on the peace of mind that St Margarets Homecare brought to her family: “Having them visit Audrey daily has given her and her family peace of mind, particularly during this difficult time. Being sure she has been checked and assisted with any tasks she finds difficult has kept her in good spirits and is an enormous benefit. Thank you, St Margarets team”.

Personalised and Professional Care

Helen Stevens highlights the reliability and care of the team: “Since August 2020, we have used St Margarets Homecare. For me, it is that I know Mum will have someone checking up on her and making sure she has something to eat – they are reliable and caring”.

Richard Burcher recounts his experience during a challenging time: “We used St Margarets in the latter stages of my Father’s terminal cancer to provide overnight care and bridge the gap between Marie Curie and family support. The carer who stayed with my Dad overnight was personable, proficient, compassionate, warm, and welcoming. The result of the services provided was complete peace of mind to both the family and our Dad”.

Award-Winning Services

St Margarets Homecare’s commitment to excellence has not gone unnoticed. Our award-winning services are a testament to their dedication to providing the highest standard of care. The recognition from Homecare.co.uk and the UK Enterprise Awards are just two of the many accolades we have received.

Community and Family Focus

St Margarets Homecare is deeply rooted in the community, serving areas such as Harrogate, Selby, and York. Our local presence allows us to provide timely and reliable care to their clients.

Josephine Winterburn expresses her appreciation: “Lovely ladies, so caring towards my Mum. Carers are always cheerful and helpful, especially as this has been such a difficult year. Thank you”1.

To summarise, the testimonials from clients and their families paint a vivid picture of the exceptional care provided by the St Margarets Homecare Team. Our personalised approach, professional team, and unwavering commitment to excellence have made us industry leaders for over 36 years.

If you or your loved one needs home care services, St Margarets Homecare is the trusted choice for compassionate and professional support at home.

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Let’s explore how our personalised care services can enhance your quality of life.

Our Comprehensive Home Care Services

• Morning Care:

Start your day right with our morning calls. We’ll assist you or your loved one with getting up, washing, showering, or bathing. Breakfast preparation is also included.

• Evening Care:

Our evening calls ensure a smooth transition to bedtime. We’ll help you get ready for bed and prepare dinner.

• Personal Care:

From bathing and grooming to toileting and dressing, our compassionate caregivers provide personalized assistance tailored to your unique needs.

• Palliative Care:

We offer sensitive and supportive care for individuals with serious illnesses, focusing on comfort, pain management, and emotional well-being.

• Supported Living:

Our team helps you maintain independence by providing support with daily tasks,

including meals, groceries, and housework.

Why Choose St. Margaret’s Homecare?

1. Industry Leaders: We are proud industry leaders in private home care and supported living.

2. Bespoke Solutions: Every family’s situation is unique, and our personalized care plans adapt to changing needs.

3. Compassionate Team: Our hand-picked caregivers treat your loved ones with the respect, dignity, and compassion they deserve.

Contact Us

If you’re in Harrogate, Selby, York or surrounding areas in Yorkshire, please reach out to us at

Harrogate Office 01423 276249

Selby Office     01757 210841

or visit our website www.stmargaretshomecare.co.uk

St. Margaret’s Homecare. Let us be your trusted partner in providing exceptional home care services.

Remember, at St. Margaret’s Homecare, we’re not just caregivers; we’re family.

If you have any specific requests or need further assistance, feel free to ask!

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St Margaret’s Homecare are proud to introduce our Drop & Drive Campaign.

We would like to appeal to the community of Harrogate, Selby and York.

We urge you to look in your garages, lofts and wardrobes, and contact us if you have unwanted clothes, toys or any items that could be put to better use.

We will do the rest!

You can contact us to arrange a convenient time to drop the items at one of our offices or we will come and collect them from your house/business.

Christmas is such a magical time of year for so many but can be one of the hardest for some. We would like to try and do our bit to make Christmas magical for everyone.

To arrange a Drop & Drive please email

ross@stmargaretshomecare.co.uk

Or you can call:

Harrogate 01423 276249

Selby / York 01757 210841

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So, changing your direction in your work can be done and choosing a new vocation to be a carer in what is a much needed service to your local community can be so very rewarding. With a change of direction comes a journey to learn the ropes and the team at St Margaret’s have a new starter process in place that ensured Kim got off to the right start with a training programme that included medication, moving and handling, first aid, infection control and key training courses by CareSkills.  Part of the process to ensure you get support in your new role is to partner an experienced carer in the early stages so that you build your confidence with clients.

Kim now looks after clients each day for St Margaret’s and is truly changing lives.

“I have never looked back, my role at St Margaret’s Homecare has changed my life, every day is different, my clients and their care is the key and being part of such a wonderful team where you genuinely feel a part of something that makes a difference in the community is truly a happy feeling. If you are unhappy in your current job or want to explore something new, I would recommend you look into the care sector, as you become a lifeline to clients and their families and you meet some amazing people and in these strange times that is very reassuring.’  Kim Williams, Carer.

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Wendy Kneller, started her vocation into caring 33 years ago when she opened a nursing home in Harrogate 1988.  At that point she knew caring was something she would do forever, and now as she looks to turn 71 in May 2021, she is running St Margaret’s with as much determination and focus as she was when she embarked on this journey.

Her story is unique, as caring is an individual skill and one that has enabled Wendy to share and instill in her team of over 80 staff today.  Not only did Wendy evolve from having the nursing home to then become a homecare service recognising that individual care in the home was going to be a considered option for families when they had to start planning for their elderly family members, so she took St Margaret’s on a journey to become what is today a leading provider of homecare to elderly clients in our 3 key areas Harrogate, York and Selby.  As a qualified NVQ Registered Manager with CQC she like them sets the standards for the entire business.

Today at St Margaret’s, after the year we have all experienced with the impact of Covid 19, Wendy has not been phased by this, her drive and determination to power through and ensure all clients receive the best care at a time when they needed it more than ever is more than commendable.  Through dedication and commitment despite such a worrying time for all sectors and businesses, St Margaret’s were in a vulnerable sector with so much at risk in terms of staff and client safety – the staff are loyal and followed in Wendy’s footsteps to ensure our frontline service continued and our friendly faces were present in our client’s homes throughout the pandemic.

St Margaret’s attract the best carers, this is again down to Wendy, who has from the outset ensured the team around her are compassionate and above all family led so that in turn we deliver a safe, warm care plan for each client. Tailored homecare is at the heart of what we do and with regular continuous teams, our clients benefit from dedicated carers ensuring friendship and trust is formed from the beginning.

A personal thank you to Wendy from some team members: 

Ross Kneller, Director

I joined the business in 2020 mid pandemic after my Dad passed away, to pick up from Dad has been an emotional journey but also rewarding.  Working alongside Mum has been amazing, her focus has always been instilled in me from a young age, and her passion for what she has done and continues to do with St Margaret’s is just exceptional.

Abby Yates, York and Selby Registered Care Manager

Wendy is literally our guardian angel.  You can contact her any day or night and she is there for you no matter what. I have a soft spot for Wendy as she always believes in me more than I believe in myself and she has pushed me to a potential I never thought I had. Even on my down days when everything gets too much that conversation with Wendy I end a different person and back to being positive. Wendy never has anything negative to say she is such a positive person which shines through everyone else who crosses her path.

Nothing is ever a challenge for Wendy she approaches everything with caution and as our saying would go ‘there are never any problems, only solutions’ which has been embedded in my brain and has been my main focus throughout my journey at St Margaret’s it is so positive and I always point back to this saying from Wendy and john when in tough times and it really is the truth.

Wendy is not only a boss she is a treasured friend and feels like family.  Wendy is an inspiration to all and if I continue to follow in her footsteps I hope one day I will reach the quality registered manager Wendy is myself. I have learnt from the best.

I have so much to be grateful to Wendy for as I would not be where I am today without her.

Vicky Clark, Harrogate line manager

Wendy has been my mentor and friend for 10 years. She has shown trust in me from day 1, allowing me to grow and encouraging me along the way. 

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We have been sponsoring Harrogate Town FC for many years. It was something that our founder John Kneller, was very passionate about. He and son, Ross, have been supporting Harrogate Town for many years and have seen them rise from the lower non-leagues to the heights of today playing in League 2. We will always continue our support in honour of John, and the place he spent his Saturday afternoons. As we now get closer to coming out of lockdown, we look forward like so many others to seeing grass sport come back to life, being a part of a local football club has many benefits, we wish the team at Harrogate Town FC all the best for a safe return and for the crowds to enjoy live sport.

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• App leading regular updates from your carers
• Keeping you in the know 24/7
• Connecting families with our daily updates

We appreciate now more than ever, that updates and knowledge about our visits are key. So, we have invested in a new app ‘Birdie’ that will be handled by our team and carers. You will be able to log in and receive regular updates on our daily/weekly visits to our clients.

Personal service and updates from our team are key to ensuring our clients and their extended family are confident and in the know about how the homecare is going.  Days can pass so quickly and become weeks, but with our new app, you will have a constant update from our team on the personal care to include how visits have gone, key points to note and general updates to ensure everyone is up to date.

Exceptional hands on personal homecare is what we deliver, and in today’s world an app like this will enable us all to have peace of mind with safety of care being top of mind for our team.

We also understand that apps can be a challenge, but please be assured our team can help you to set it up and get you started.  Our regular updates will become a ‘new normal’ and give you additional peace of mind.

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Covid safety comes first for clients, families and our team

To help stem the current pandemic we have taken numerous steps and measures to ensure the ultimate safety for our clients and carers. We have always invested heavily in PPE, long before Covid, and will continue to do so long after we overcome it. Client safety top of mind and thrilled that now most of our elderly clients in our care have had their vaccinations.

As this week marks a change in momentum to lockdown restrictions, we are delighted that our families can in some cases be reunited albeit outdoors, that will be such a special time to hold close.  The vaccination roll out is truly outstanding and something we are all embracing and the majority of our team have had their Covid vaccination.  The team will continue to wear their PPE for the foreseeable as we like the nation do not want to take any risk and clearly we must all be cautions and above all stay safe.

St Margaret’s Homecare prides itself on being a constant support to our clients and their families and this year has been a very different one for us all.  Our focus and strength to deliver the best possible homecare service today is a testament to our ability to rise to the challenges Covid gave us and where we could put our strength and trust in each to work through it and ensure safety at all times.

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